General terms and conditions Hotel Cerkno and Alpska Perla
Offer and Conclusion of the Contract
An offer of accommodation in our accommodation facility, including the price and terms and conditions, is made to the guest based on an enquiry, or the guest may choose to book independently via the website.
The booking contract is concluded upon confirmation of the offer by the guest and receipt of 100% of the advance payment.
These General Terms and Conditions apply to all guests using the accommodation services, unless different terms and conditions have been agreed for special promotional offers or package deals.
Check-in and Check-out Times
Check-in time is from 14:00 on the day of arrival, except for the Alpska Perla holiday apartments, where check-in time is from 15:00 on the day of arrival.
Check-out time is 10:00 on the day of departure.
Reservation Guarantee Terms and Conditions
An advance payment in the amount of 100% of the total accommodation price is required for the booking to be confirmed.
Please arrange the deposit payment of 100 % to our bank account UNICREDIT BANKA SLOVENIJA D.D.: IBAN: SI56 2900 0000 3254 013, SWIFT: BACXSI22, Postojnska jama d.d., Jamska cesta 30, 6230 Postojna. Upon payment, please use the reference number of your reservation and send an email with your payment confirmation to info@hotel-cerkno.si
The booking is not confirmed until the receipt of full payment and a written payment confirmation from the guest.
In case of cancellation of the reservation, the guest will be charged 100 % of the reservation value, regardless of the season or time of cancellation.
Guests have the option to take out insurance for the risk of cancellation with the insurance company of their choice (preferably within 3 days of booking), which covers the costs of cancellation.
Special promotional offers and package deals are implemented in accordance with the specific terms and conditions laid down for such promotions or package deals. In cases where no specific terms and conditions are laid down, these General Terms and Conditions apply.
Smoking and Cleanliness
Smoking is not allowed inside the accommodation facility.
In the event of violation of this rule, the guest will be charged a deep-cleaning fee in the amount of €200.
If there are large stains or damage to property, the guest shall pay a cleaning or repair fee in the amount of at least €50.
Parking Facilities
Parking in the accommodation facility’s parking spots is at the guests’ own risk. The accommodation facility/company is not be liable for any damage to vehicles.
Parking is charged at rates specified in the current price list.
Pets
Pets are allowed. A pet fee is €16 per night.
Prices
All prices are inclusive of VAT.
The tourist tax is not included in the price and is €2 per person per day.
The administrative check-in fee is €0.40 per person per day.
Booking Cancellation
The accommodation facility reserves the right to cancel guest bookings in exceptional cases (e.g. closure of the property for organisational reasons). The guest will be informed of the cancellation at least two days before arrival and will only be entitled to a refund of the amounts already paid.
Cancellation Policy for Individual Guests
In the event of cancellation, 100% of the booking amount will be charged to the guest, regardless of the season or time of cancellation.
Guests have the option to take out holiday cancellation insurance with an insurance company of their choice, which covers the cancellation costs.
Terms and Conditions for Groups of more than 10 Persons
In the event of cancellation of a group booking, 100% of the value of all the rooms booked will be charged, regardless of the time of cancellation.
Payments
Bookings for individual guests and groups are paid in advance at 100% of the total booking amount.
Complaint Handling Procedure
All service-related complaints must be made in writing within 7 days of the completion of the service.
Applicable Law and Dispute Resolution
The terms and conditions are governed by the laws in force in the Republic of Slovenia.
All disputes are adjudicated in the court of competent jurisdiction in the place where the accommodation provider’s seat is located.
For further information, please email info@hotel-cerkno.si.
We wish you a pleasant stay.